Shipping policy
1. Shipping Locations
We currently ship to all states within the United States, including Alaska and Hawaii. Unfortunately, we do not offer international shipping or shipping to U.S. territories at this time.
2. Processing Time
Orders typically take 2-5 business days to process. Processing time includes order verification, quality check, and packaging.
If you place an order for a custom or made-to-order piece, please note that processing time may be longer. We will notify you of any delays during this stage.
3. Shipping Method
We partner with reliable third-party carriers (such as UPS, FedEx, and freight services) to deliver your order.
For smaller items, such as accessories or chairs, shipping will be handled via standard ground shipping.
Larger items, such as couches, tables, and wardrobes, will be shipped via white glove delivery or freight shipping, depending on your location and the item size. White glove delivery includes the item being brought to your door, unpacked, and assembled in your room of choice.
4. Shipping Costs
Standard shipping for smaller items is free on orders over $100. Orders under $100 will incur a small shipping fee based on size and weight.
For furniture orders, there may be a delivery fee depending on the size and delivery method of the item. This will be calculated at checkout and clearly outlined before you finalize your purchase.
5. Delivery Times
Standard Ground Shipping: Most items will arrive within 5-7 business days after processing.
White Glove Delivery: Typically takes 7-14 business days, depending on your location.
You will receive an email notification with tracking information once your order has shipped.
6. Delivery Areas
Our furniture is available to ship to all residential addresses within the 48 contiguous states.
Alaska and Hawaii may experience slightly longer delivery times and will incur an additional shipping fee, which will be calculated at checkout.
7. Order Tracking
After your order is shipped, you will receive an email with tracking details. If you chose white glove delivery, the carrier will reach out to schedule a convenient delivery time.
You can track the progress of your shipment online, and if you encounter any issues, feel free to reach out to us for support.
8. Damaged or Lost Items
While we take great care in packaging your items, if you receive a damaged or defective product, please contact our customer service team within 5 business days of receiving your shipment.
We will guide you through the return or replacement process. You may be asked to provide photos of the damaged item for assessment.
If an item is lost in transit, we will file a claim with the carrier and arrange for a replacement to be sent at no additional cost to you.
9. Signature Requirement
For high-value furniture orders, we may require a signature upon delivery to ensure safe receipt of your items.
10. Order Changes or Cancellations
If you wish to change or cancel your order, please contact us within 24 hours of placing the order. After this time, the order will have entered the processing or shipping stage and changes may not be possible.
11. Additional Information
Delivery to multi-unit buildings (such as apartments) may require additional coordination. Please be sure to include any special instructions when placing your order.
If you live in a remote or hard-to-reach area, please note that delivery times may be slightly longer. We’ll keep you updated with estimated delivery times if applicable.
For additional information or support email support@woxy.store